The Company was founded as a 100% private company at the beginning of 1994 by Krasimir Zahariev and Georgi Penkov – engineers in radio electronics. They have worked in the Institute of Technical Cybernetics and Robotics with the Bulgarian Academy of Science as leading developers and managers of developments of computer, development and video processing equipment. The goal of the creation of the company is to apply the accumulated experience in the creation and setting up of such equipment in the conditions of the private business, seeking ways for meeting the customer’s requirements to a maximum degree.
Even from the very beginning the goal was successfully to combine the trade, consultancy and servicing activities so that the customer could obtain attendance of quality in the overall cycle of purchase and operation of computer equipment and periphery.
Thanks to the careful selection of experts, the company built up a highly professional team in a short time and created an image of a fair-trading partner and a highly competent service for computer equipment. The employees of the company are highly qualified experts. Most people in service department have higher technical education and regularly pass training courses in some world-famous companies as Fujitsu, Acer, Lenovo, ASUS, Intel, Microsoft, Cisco, Epson, Canon and others.
Because of the very strong competition from the large local IT companies and distributors in the trade area, the company’s focus was gradually shifted to the service of computer equipment and peripherals. The first service contracts were signed for Apple and CTX equipment in 1995.
In 2000 portable computers service agreement was signed with Fujitsu- Siemens, and the Company was the first and sole authorized service-station of the second level for Fujitsu-Siemens portable computers for Bulgaria. The Company was also only one service-station for Fujitsu- Siemens handheld devices from 2003. In the same year an exclusive contract was signed for Bulgaria for warranty swap pool and repair of Fujitsu- Siemens monitors, supported by MSA with Europoint Communication GmbH and subcontracts with AOC and Hansol. In 2005 Fujitsu-Siemens desktops and workstations was added to the service portfolio. In 2007 an exclusive contract was signed with Fujitsu-Siemens for Collect & Return service, and this was the first of its kind in Bulgaria. In 2008 Fujitsu-Siemens servers and storages was added to the service portfolio. After Fujitsu- Siemens transformation to Fujitsu Technology Solutions, Viewpoint Ltd remains one of their most important in-warranty and out of warranty service stations in Bulgaria for all kind of computer technique they sell on the market. Our service engineers regularly pass abroad trainings for Fujitsu servers and storages.
Since 2004 the Company has signed contract for in-warranty and out-of-warranty service of Prestigio portable computers and monitors.
At the beginning of 2009 a contract was signed with Acer Group for in-warranty and out-of-warranty service of all Acer and E-Machines product portfolios. In 2012 Packard-Bell product portfolio was added to this service contract. In 2013 the Company was one of only two companies, with which Acer signed a new service contract for Bulgaria as a result of excellent key performance achieved. For the entire range of serviced equipment from tablets to servers our service engineers regularly trained.
In 2009 the Company signed exclusive service contract for Bulgaria for all Lenovo Idea Series products and HannsG/Hannspree monitors as a subcontractor of Profi Service Hungary. Engineers were trained for servicing the entire Lenovo Idea product range, sold on the market. In 2012 after changes in the Lenovo service structure, the contact for Lenovo Idea Series products was terminated and they began to be serviced outside Bulgaria. Until the beginning of 2014 Viewpoint performs preliminary diagnosis of in-warranty Lenovo Idea products for some special customers and out-of- warranty repairs. At the beginning of 2014 an exclusive for Bulgaria direct contract was signed with Lenovo for all Idea Series products for in-warranty and out-of-warranty service. Direct agreement to service HannsG/Hannspree portfolio – including monitors, tablets etc. was also been achieved since the beginning of 2017.
In 2012 the Company signed exclusive contract for Bulgaria for in-warranty and out-of-warranty service of Prestigio, Canyon, Razer, Microlab, Kingston and Levelone for all type of equipment that these brands sell on the market – from mobile phones and tablets to network switches and routers.
In 2013 the company signed a service contract with ASUS for Bulgaria. The engineers received special service training in the Netherlands for the entire range of products - from mobile phones and netbooks to laptops and desktops.
In 2017 the Company signed service contract for TP Link / Neffos portfolio for Bulgaria.
In 2020 the Company signed service contract with Epson for Bulgaria.
In 2021 the Company signed service contract for Canon photo and video products for Bulgaria.
The company has an extremely good reputation as a service for equipment. It has extensive experience in performing service activities and very good equipment. Performs repairs both at the modules level replacement and at the level of elements replacement of modules and boards. It has a well-stocked spare parts warehouse, as well as good enough contacts for delivery of all kinds of spare parts. Defect elimination times are from several hours to several working days, depending on their complexity and the availability of the necessary spare parts. In most cases, the equipment is repaired in a few hours, with the aim of satisfying the needs of the customers as much as possible. Well-developed customer service structure and highly qualified staff, allowing to respond all customer calls, receive and repair more than 3000 devices (laptops, desktops, workstations, servers, monitors, projectors, scanners, printers, household appliances, photo and video equipment, etc.) per month with the possibility of expansion. The company has own developed database for the management of all processes associated with his activities. All customers are able online to receive real time information about the status of their service orders based on information automatically transferred from the database. The company covers the entire territory of Bulgaria with about 30 collection and service points in all major cities in Bulgaria.
In recent years, the company has strengthened its focus on building an image as an independent service centre, that does not compete with local retailers and distributors and helps to provide good service to their customers, thus promoting the respective brands. The company is not a distributor or even an active seller of equipment for any of the serviced brands, which gives the advantage of avoiding specific marketing and business interests that could affect its work
Even from the very beginning the goal was successfully to combine the trade, consultancy and servicing activities so that the customer could obtain attendance of quality in the overall cycle of purchase and operation of computer equipment and periphery.
Thanks to the careful selection of experts, the company built up a highly professional team in a short time and created an image of a fair-trading partner and a highly competent service for computer equipment. The employees of the company are highly qualified experts. Most people in service department have higher technical education and regularly pass training courses in some world-famous companies as Fujitsu, Acer, Lenovo, ASUS, Intel, Microsoft, Cisco, Epson, Canon and others.
Because of the very strong competition from the large local IT companies and distributors in the trade area, the company’s focus was gradually shifted to the service of computer equipment and peripherals. The first service contracts were signed for Apple and CTX equipment in 1995.
In 2000 portable computers service agreement was signed with Fujitsu- Siemens, and the Company was the first and sole authorized service-station of the second level for Fujitsu-Siemens portable computers for Bulgaria. The Company was also only one service-station for Fujitsu- Siemens handheld devices from 2003. In the same year an exclusive contract was signed for Bulgaria for warranty swap pool and repair of Fujitsu- Siemens monitors, supported by MSA with Europoint Communication GmbH and subcontracts with AOC and Hansol. In 2005 Fujitsu-Siemens desktops and workstations was added to the service portfolio. In 2007 an exclusive contract was signed with Fujitsu-Siemens for Collect & Return service, and this was the first of its kind in Bulgaria. In 2008 Fujitsu-Siemens servers and storages was added to the service portfolio. After Fujitsu- Siemens transformation to Fujitsu Technology Solutions, Viewpoint Ltd remains one of their most important in-warranty and out of warranty service stations in Bulgaria for all kind of computer technique they sell on the market. Our service engineers regularly pass abroad trainings for Fujitsu servers and storages.
Since 2004 the Company has signed contract for in-warranty and out-of-warranty service of Prestigio portable computers and monitors.
At the beginning of 2009 a contract was signed with Acer Group for in-warranty and out-of-warranty service of all Acer and E-Machines product portfolios. In 2012 Packard-Bell product portfolio was added to this service contract. In 2013 the Company was one of only two companies, with which Acer signed a new service contract for Bulgaria as a result of excellent key performance achieved. For the entire range of serviced equipment from tablets to servers our service engineers regularly trained.
In 2009 the Company signed exclusive service contract for Bulgaria for all Lenovo Idea Series products and HannsG/Hannspree monitors as a subcontractor of Profi Service Hungary. Engineers were trained for servicing the entire Lenovo Idea product range, sold on the market. In 2012 after changes in the Lenovo service structure, the contact for Lenovo Idea Series products was terminated and they began to be serviced outside Bulgaria. Until the beginning of 2014 Viewpoint performs preliminary diagnosis of in-warranty Lenovo Idea products for some special customers and out-of- warranty repairs. At the beginning of 2014 an exclusive for Bulgaria direct contract was signed with Lenovo for all Idea Series products for in-warranty and out-of-warranty service. Direct agreement to service HannsG/Hannspree portfolio – including monitors, tablets etc. was also been achieved since the beginning of 2017.
In 2012 the Company signed exclusive contract for Bulgaria for in-warranty and out-of-warranty service of Prestigio, Canyon, Razer, Microlab, Kingston and Levelone for all type of equipment that these brands sell on the market – from mobile phones and tablets to network switches and routers.
In 2013 the company signed a service contract with ASUS for Bulgaria. The engineers received special service training in the Netherlands for the entire range of products - from mobile phones and netbooks to laptops and desktops.
In 2017 the Company signed service contract for TP Link / Neffos portfolio for Bulgaria.
In 2020 the Company signed service contract with Epson for Bulgaria.
In 2021 the Company signed service contract for Canon photo and video products for Bulgaria.
The company has an extremely good reputation as a service for equipment. It has extensive experience in performing service activities and very good equipment. Performs repairs both at the modules level replacement and at the level of elements replacement of modules and boards. It has a well-stocked spare parts warehouse, as well as good enough contacts for delivery of all kinds of spare parts. Defect elimination times are from several hours to several working days, depending on their complexity and the availability of the necessary spare parts. In most cases, the equipment is repaired in a few hours, with the aim of satisfying the needs of the customers as much as possible. Well-developed customer service structure and highly qualified staff, allowing to respond all customer calls, receive and repair more than 3000 devices (laptops, desktops, workstations, servers, monitors, projectors, scanners, printers, household appliances, photo and video equipment, etc.) per month with the possibility of expansion. The company has own developed database for the management of all processes associated with his activities. All customers are able online to receive real time information about the status of their service orders based on information automatically transferred from the database. The company covers the entire territory of Bulgaria with about 30 collection and service points in all major cities in Bulgaria.
In recent years, the company has strengthened its focus on building an image as an independent service centre, that does not compete with local retailers and distributors and helps to provide good service to their customers, thus promoting the respective brands. The company is not a distributor or even an active seller of equipment for any of the serviced brands, which gives the advantage of avoiding specific marketing and business interests that could affect its work